Live Stream

Troubleshooting & Support

I See An Error
If you see, “Cannot load M3U8: 400 Bad Request” in the player window, it means that the live stream has not yet been turned on. The stream is typically turned on 15 minutes before the start of the concert.

Image Occasionally Goes Black Or Is Blurry 
The image may initially appear blurry for 10-15 seconds as the system determines the appropriate streaming quality level for your computer or mobile device. Although the streaming system should automatically serve you the ideal quality your internet connection speed, you can manually select a quality by clicking on the “HD” button in the lower right corner of the player window. We suggest keeping it on “Auto” unless you are having trouble. Selecting too high of a level will cause your stream to be interrupted or freeze.

Computer And Device Requirements
Our live streaming service is designed to work across computers (Mac and Windows), mobile devices running Apple iOS or Android (iPads, Android tablets, iPhones and Android phones), and many smart TVs. For best results, make sure your computer or device’s software is up to date. Recommended computer browsers include: Google Chrome, Firefox, and Safari. Internet Explorer browser is not recommended due to occasional errors.

Can I Watch A Concert On My TV With Chromecast Or Airplay?
Yes, however this feature relies on having a strong wireless signal. You should see a Chromecast or Airplay icon in the lower right corner of the website player window if your computer or mobile device recognizes a Goole Chromecast, Amazon FireTV, Chromecast-enabled TV, or Apple TV on your home network. Change your TV to the appropriate input, and then click the Chromecast or Airplay icon in the player window on your computer or mobile device. In a few moments, you should see the image on your TV. If it does not work, please make sure that you mobile device’s wifi is turned on.

I Don’t Hear Any Sound
Please confirm that your device’s volume is turned up and not muted. If you’re on a computer, also click on the speaker icon in the lower left corner of the player window and make sure the the volume is turned up. If you see the speaker icon with an X next to it, your player is muted. Click the icon to unmute.

The Sound Is Too Quiet
The live stream may sound quieter than other content on the internet or files on your computer. Classical music has a wide range between the loudest and quietest sounds. For the best experience, make sure that your device volume and the player volume are not set to a low volume. Consider using headphones or connecting to a stereo system.

Can I Watch Past Concerts?
Due to licensing and performance restrictions, concerts are only viewable live. We are unable to offer archived concerts.

Contact
Please contact us at live@yale.edu with questions or comments about your streaming experience.